Travel Consultant II - Virtual 24/7
Join Amex GBT, where travel is a force for good and your contributions truly matter. We are dedicated to helping our colleagues succeed within an inclusive and collaborative environment, and now we invite you to be part of our U.S. Military and Government team, delivering exceptional travel management services to our federal clients.
As a Travel Consultant, you will play a crucial role in providing top-notch customer service to defense and government travelers before, during, and after their journey. We blend talented professionals with innovative technology to ensure our customers have unforgettable travel experiences.
Key Responsibilities:- Create both domestic and international travel arrangements, including air, hotel, rail, and ground transportation.
- Ensure all reservations meet client standards and preferences.
- Serve as a trusted advisor by offering insightful recommendations that enhance the traveler experience.
- Handle a variety of bookings, from straightforward to complex itineraries that include multi-destination travel, ticket exchanges, and challenging fare structures.
- Proactively address any changes or issues that may arise during travel assignments, ensuring smooth resolutions.
- Engage in comprehensive training from seasoned colleagues and utilize our internal resources to stay informed.
- Minimum of 3 years experience as a Travel Consultant or 5 years in a customer service role.
- Advanced proficiency in GDS, specifically Sabre.
- U.S. citizenship is required due to federal contract obligations.
- A genuine commitment to delivering high-quality customer service.
- Excellent verbal and written communication skills.
- Strong collaboration and teamwork abilities.
- A positive attitude with a willingness to learn and grow.
- Availability to work flexible schedules as this is a 24/7 service account.
- We welcome military experience and certifications as valid qualifications.
- Benefit from customized, flexible benefits designed for your well-being and that of your family.
- Enjoy exclusive travel perks from major providers including discounts on flights, hotels, and car rentals.
- Access over 20,000 courses offered on our learning platform to develop your skills along your career path.
- Be part of a culture that truly values inclusion, with numerous opportunities to connect and engage with colleagues across the globe.
- And so much more!
We are an equal opportunity employer and consider all qualified candidates regardless of their background or identity. Your unique contributions could be exactly what we need, so do not hesitate to apply even if you do not meet every single requirement!
