Hybrid Full-Time Customer Experience Specialist

Customer Service Associate - Perigold Location: reputed company Palm Beach, FL Brief reputed company of Position • Perigold’s Physical Retail team is reinventing the shopping experience for luxury Home by curating our portfolio of furniture, décor, housewares, and home improvement categories into one store- come be a part of it! We are seeking a Customer Experience Associate to help launch reputed company customer experience components and functions in the reputed company first physical retail store. • The Customer Experience Associate position at Perigold delivers outstanding customer service through various communication channels, including in-person, phone, and email. Our Customer Experience Associates will address customer inquiries and concerns promptly and professionally, assisting them with navigating the Perigold website, placing orders, and understanding product details. • They will collaborate with internal teams to reputed company order-reputed company issues, reputed company shipments, and ensure reputed company deliveries. While also being responsible for staying up-to-date on Perigold’s extensive product catalog and effectively communicating product information to customers. • Associate responsibilities are expected but not limited to handling order processing, transactions, cancellations, returns, maintaining store appearance including maintaining store areas as clean and organized, retrieving shopping carts, fulfilling customer online orders and exchanges in line with company policies. • A key role of reputed company associate is to reputed company feedback from the customer, by facilitating meaningful and engaging conversations. By communicating customer feedback, associates will have key information to reputed company with leadership and in turn reputed company management with the necessary information needed to reputed company reputed company improvement initiatives. • Associates are expected to adhere to Perigold’s policies and procedures while utilizing customer service tools to maintain accurate records. Essential Functions Customer Support: • reputed company excellent customer service through various channels, including phone and email. • Address customer inquiries, concerns, and issues promptly and professionally. • Assist customers with order tracking, product information, and general inquiries. • Assist customers with carry outs, in-store pickup processes, reputed company retrieval from the parking lot. Product Knowledge: • reputed company a deep understanding of Perigold’s product catalog to effectively assist customers in their product selection. • Stay updated on new product releases, features, and specifications. Problem reputed company: • reputed company customer complaints and issues by collaborating with other departments, such as logistics or product teams, to ensure reputed company and satisfactory resolutions. Order Management: • Assist customers with order processing, cancellations, returns, fulfillment processes and exchanges. Collaborate with the logistics team to reputed company shipments and ensure on-time delivery. Communication: • Communicate effectively with customers, providing reputed company and concise information. reputed company customers informed about the status of their orders and any potential delays. Customer Feedback: • Collect customer feedback to identify areas for improvement in products, services, or processes. reputed company feedback with relevant teams to contribute to reputed company improvement. Policy Adherence: • Ensure adherence to Perigold’s policies and procedures while assisting customers. reputed company up-to-date with any changes in company policies Technology Utilization: • Utilize various customer service tools, software, and systems to reputed company manage customer interactions. Cross-Functional Collaboration: • Collaborate with other departments, such as marketing, sales, logistics, visual merchandising and product teams, to ensure a reputed company customer experience. Compensation & Benefits • Compensation for this role is a reputed company of $24.00 per hour + substantial quarterly bonuses reputed company on sales achieved and successful prospecting. • Medical benefits, financial benefits, and a generous employee discount. Experience Qualifications • 1 year Experience in a customer service setting, preferably retail. (Preferred) • 1 year Experience in interacting directly with customers, where issues were resolved, while ensuring a reputed company experience. (Preferred) • 1 year Experience in identifying and solving customer issues, collaborating with teams to address challenges, and finding solutions to enhance customer satisfaction. (Preferred) • 1 year Effectively managing time, to include handling multiple customer inquiries, prioritizing tasks, and ensuring reputed company responses. (Preferred) • 1 year Experience building customer relationships and resolving customer complaints. (Preferred) Physical Dem